Not really recommended - Customer Support Specialist Diligent Employee Review

2.0
Apr 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, but not as good as previously now

Cons

Poor management, neglect of employees’ well being

avatar
Diligent Response
2y
Thank you for taking the time to leave a review. We appreciate your feedback on both the positive aspects of work-life balance and your concerns about management. We invest in our people leaders by equipping them with the training and resources they need to excel as coaches and managers. Furthermore, we're committed to reducing their burden by streamlining processes and fostering clear communication across the organization. This includes initiatives like our internal goal-setting process (V2MOMs), monthly Town Halls, and dedicated Slack channels. We take employee well-being seriously and are always looking for ways to improve. To better understand your specific concerns, we invite you to contact us at hrconfidential@diligent.com. We're committed to fostering a positive work environment where everyone feels valued and supported. Your feedback is an important part of that process. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are passionate, kind, hard workers

Cons

Very toxic leadership, especially in HR. they label themselves as a “high performing culture” which to them means working 70 hour weeks with no true productivity. Constantly pointing the finger and blaming instead of asking questions and understanding the why. HR leadership doesn’t care about people in any capacity and simply does not have the emotional intelligence to run a team of this size at a global org. Nobody is rewarded for hard work until it’s too late and they want to retain you. Constantly penny pinching and cutting down titles and comp. You get what you pay for. The answer to everything seems to be replacing people with AI but the AI doesn’t exist.

2
See reviews by: Helpful|Rating|Date|All