2.0
May 19, 2025
Anonymous employee
Current employee, more than 5 years
London, England
Recommend
CEO approval
Business Outlook
Pros
They have nailed their products in terms of innovation and leaving their competitors behind in terms of functionality and quality. Starting to realise that they can no longer charge clients what they want or have high PI. Improving service is starting to be felt by customers.
Cons
To invest in the above and improve ebitda, they have cut things beyond the squealing point. Second-line support teams are under-resourced, non-responsive and try to pass to others as quickly as possible. The CSMs look jaded and demoralised. Sales keep having our commission structures manipulated to reduce our earning potential and can no longer rely on working with the CSMs who are no longer incentivised to support us.