Decent pay, but high pressure and lack of support - Customer Service Associate Dillard's Employee Review

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, nice customers and staff, access to luxury products and services, small giveaways sometimes

Cons

HEAVILY competitive sales, and they do not care if the women's clothing department is DIRTY, nor do they give you credit when you're the only one cleaning it. Sales are all they care about. Snubbed if you don't wear the clothes or the makeup, etc.

Explore other reviews about Dillard's

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Great co workers but left to relocate

Cons

Relocated to another state far away

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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