There are much better places to work, even in retail. Keep looking. - Sales Associate Dillard's Employee Review

2.0
Oct 29, 2008
Recommend
CEO approval
Business Outlook

Pros

It pays really well for retail (but only for the first six months.) You get first pick of sale items, and some managers let you buy damaged items for cheap. It might be a good weekend part-time job.

Cons

The management is incompetent and unfair. The ticketing system is antiquated beyond belief. I spent much of my time reticketing merchandise instead of attending to customers. During my time there, I was never late, kept the sales floor perfectly groomed, and had the highest sales in my department. My manager acknowledged that I was the best worker she had. When I asked a month in advance for a day off to go to my husband's graduation, I was denied. Is that the right way to treat your best employees? In addition, the sales-per-hour compensation system is awful. If you don't make your quota by six months, you get a pay cut, even if your sales are highest in your department.

Explore other reviews about Dillard's

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great customer relationship opportunity and good pay

Cons

Long and inconsistent work hours

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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