Dillards: Image vs Reality - Anonymous employee Dillard's Employee Review

2.0
Jun 13, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is working to improve their customer service, which is commendable. There is great emphasis on coaching and training. Dillards pays well up front and expects the employee to prove their worth.

Cons

Dillards is a revolving door. The company has high turnover and the moral among the sales staff is low. Management is rarely seen on the sales floor. The walk and the talk of managment is incongruous. Great merchandise, but poor visual presentation.

Explore other reviews about Dillard's

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Great co workers but left to relocate

Cons

Relocated to another state far away

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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