Don't fall into their trap! - Sales Associate Dillard's Employee Review

1.0
May 12, 2009
Recommend
CEO approval
Business Outlook

Pros

The starting pay for this position is higher than anyone else in retail is willing to offer. You either get $9 or $10 to start with and that pay can't be decreased for six months. You can also earn a raise starting with your three month review and each subsequent review period if you meet your sales goals.

Cons

What they don't tell you is that they will cut your pay by ten percent every three months starting with your six month view if you don't make your sales goals. These goals are not based on current market conditions or even on how well they believe the company will do but on what the sales were the previous year. There's no adjustment for recessions like the one we're having right now, and they'll randomly increase it without telling you. Even if you do get a raise on your next review, it won't take you back up to your starting pay because that would just make too much sense. They also expect you to shove credit cards down the customers' throats, and if you don't they'll write you up and eventually fire you. Or they'll fire you for missing your sales goals, not taking any bag you bring into the store up to customer service to have securtiy tape placed on it, or just because they have issues balancing the budget and you and everyone else is expendable.

Explore other reviews about Dillard's

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great customer relationship opportunity and good pay

Cons

Long and inconsistent work hours

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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