The good, the bad, and advice. - Customer Service Representative Dillard's Employee Review

4.0
Jan 4, 2010
Recommend
CEO approval
Business Outlook

Pros

A lot of loyal customers who are constantly returning. You build good relationships with customers and call them using your C@D.

Cons

It does get really repetitive after about six months, not a lot of change. Always markdowns, opening new stock boxes, and constantly doing floor moves.

Explore other reviews about Dillard's

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great customer relationship opportunity and good pay

Cons

Long and inconsistent work hours

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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