Pros
Experience in Retail. Brand recognition. They used to have good retirement, not sure if they still do. Can learn several areas in retail, including operations and shipping.
Cons
Micro management. Very little trust in employees. (Even require all contents of purses to be put in clear plastic bags due to theft) The owners are not connected to the employees, nor do they communicate the proper value of Human Resources - the value of the people who reflect their brand every day. The communication is very one sided - the Dillard's family down. The regional managers instilled fear into the associates. The associates pay was frequently cut, even when economic and local conditions prevented sales growth. The demotivation was a cancer in the organization. It is a shame to see the Dillard name lose market share.