Sending the wrong message! - Sales Associate Dillard's Employee Review

1.0
Apr 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Discounts Personal relationships with customers Great customer service staff Great place to learn how to work well with others Great way to start out learning the in's and out's of retail

Cons

Lack of respect by upper management Poor treatment of Assistant and Area sales managers Lack of new hire trainings Hours Not standing behind store policies Not cracking down on repeat returner's Pay cuts SPH Over pushing the not opening credit cards No thanking for a job well done or acknowledgement when a customer sends in a customer comment card. Selective picking of advancement in company Child like treatment of employee's by upper management Not promoting teamwork among departments

Explore other reviews about Dillard's

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Great co workers but left to relocate

Cons

Relocated to another state far away

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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