Needs Improvement - Sales Associate Dillard's Employee Review

3.0
Jun 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Store Hours, Decent Pay (as far as retail jobs go), hour-long lunches, employee discounts.

Cons

Outdated computer systems, geriatric merchandise buyers (particularly in the home and lingerie departments) buying tacky/hideous/outdated/unsexy merchandise, managers who either micromanage or won't leave their office, misleading information given during the interview process regarding scheduling and the ability to "choose which department" you end up in. I'm a passionate, hard worker. During training, I was placed in a department that I was originally nervous about, but excelled in. I really loved that department and fell in love with it. I was so excited to work at Dillard's and I was consistently selling more than $250/hr in said department. I let my boss know that I definitely wanted to be in that department and told her how much I loved it. She put me in a few other departments. I think she thought I would do well in one of them, but I absolutely hated it. Finally, at the end of the training, imagine my surprise when I was placed in a department I hadn't ever even stepped foot into. I saw my $250/hr sales average plummet to nearly $40/hr. It was a horrible fit. I tried talking to management about it, and was ignored. I've really been trying to make the most out of it, but there is no money to be made in the deadest, most outdated section of the store. Most of our "customers" just took a wrong turn on their way to the bathroom. They claim to pay "the big bucks" but it is only "the big bucks" to someone who has never actually made "the big bucks". Managers and employees can be very catty at times.

Explore other reviews about Dillard's

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great customer relationship opportunity and good pay

Cons

Long and inconsistent work hours

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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