Pros
It's a job that could be a jump-off point for sales or learning
Cons
No autonomy in your work. You work hard but it's never enough. You may make the top 10 list once every week it's just a list, and does not equate to any quantifiable bonus. The company has a revolving door of employees and their system of business is very lean. They are always in the saving money mode and try to squeeze as much as they can from the employees. Their main goal is making goals and sales. You could be excellent with customers with a stellar reputation but will reduce your pay if you don't make your sales goal. Customer service is not valued or quantifiable. They will give their employees the bare minimum. There are no perks or incentives to sell. Although you are told in the training that they want you to give the "5-star" treatment and sell across different departments, the work culture there is not conducive to it. No one supports that at all. There is a high tolerance for mistreatment by fellow co-workers and managers. I was present during a stressful time of one of the mall shootings. And instead of management or corporate saying you can go home or take some time or have some type of reach out to the employees. They opened back up and wanted everyone to be like business a assual. Work-life balance does not exist there.