I Didn't Listhen Others Glassdoor Reviews. Why You Should Think Twice Before Working for this Company. - Greeter Din Tai Fung Employee Review

Very, very unprofessional and unorganized “management” team. Not even the managers appear to know which manager is in charge (have you all met?), often stepping on each others' toes and confusing team members with what is needed for customers. Poor communication with the team members, leading to constant confusion and customer problems. Lack of comprehensive training. Managers continually expect you to know everything but never teach you at first, thus creating the high likelihood that a staff member will be inexplicably blamed for something despite no training for the task. Lack of supportive management. No matter whether you did something right or wrong, you will still get blamed regardless, lessening employee morale. Extreme favoritism from the management team. Members with mediocre performance were inexplicably promoted above those who had been with the restaurant longer and performed better. “Sales base model” (a.k.a. meaning all they care about is the sales of the day.) Management team does not care, I repeat, does not care about the customers despite what they broadcast. All they care about are on a regular basis is “why are there open tables? Why are you not filling up the open tables? Why is there no one waiting at the lobby area?“ If there are customers angrily waiting at the lobby area, they will incredulously tell you that it is okay. They will deflect customer dissent and instead redirect hosts/hostesses to confront the angry customers. Extreme micromanagement - you are literally watched like a hawk. If you are cashier, be aware to never make a mistake. They will still blame you if you didn’t do anything wrong AND THIS WILL GET YOU “LET YOU GO”.