Strong culture but uncertainty from organizational changes - Manager, Process Management Discover Employee Review

4.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong operational and risk-management culture - Discover appears to place significant emphasis on governance, documentation, audit readiness, and disciplined execution. This can provide stability and clear accountability.

Cons

Organizational change created uncertainty - The Capital One acquisition and integration contributed to shifting priorities, role uncertainty, restructuring, heavier workloads, and a lack of long-term job stability.

Explore other reviews about Discover

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, shift differential, opportunities to excel in work

Cons

Dealing with difficult customers on a daily off an hourly basis. Frustration with computer programs leads to giving up

3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Before Discover fully merged with Capital One, it was a great place to work. There were great benefits and the day to day moved smoothly.

Cons

After Capital One took over, there were constant changes, not enough information given to employees, and we were basically switching leadership all the time.

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