Managers were amazing - Collections Account Manager Discover Employee Review

2.0
Jul 11, 2016
Recommend
CEO approval
Business Outlook

Pros

You will make some amazing friends in that place. Im talking life time friends with co workers and lower level management.

Cons

RIDICULOUS bonus pay structure. They change the rules EVERY SINGLE DAY for what you can and cant do on collections calls. It is an extreme amount of pressure to work in collections and Discovers upper management did not care one iota about the reps. And the health insurance costs were EXTREME like more than half my paycheck was taken by insurance alone.

Explore other reviews about Discover

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, shift differential, opportunities to excel in work

Cons

Dealing with difficult customers on a daily off an hourly basis. Frustration with computer programs leads to giving up

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, good benefits

Cons

Very stressful. Calls would come in nonstop with no time to take breather between calls. Pay is on the low end for what we have to deal with.

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