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      Great medical/dental benefits and good incentive if you earn it but questionable leadership with management staff. - Senior Account Collections Specialist Discover Employee Review

      3.0
      Jan 26, 2012
      Senior account collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical and dental benefits at reasonable cost that begin immediately

      Cons

      Lack of communication amongst the collection department managers and employees. Customer service area is much better managed. Call monitorings requirements are not consistent. Unclear expectations made it difficult to work here.

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      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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