It was a great job when I first started. They were very helpful. Work life balance was incredible - Customer Service Representative Discover Employee Review

5.0
Sep 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Great company with great people ! Discover tried their best to give you the best. I had great TL while I was there so I had it pretty good

Cons

Micromanaging was incredible difficult to deal with. When I first started it was lots of fun and relaxed. Over the passing yrs though I saw management really crack down and lots of people lots their shine due to the stress each and every day.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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