Customer Service - Anonymous employee Discover Employee Review

2.0
Mar 20, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Software is very user friendly..Surprise Bonus after winning JD Power! Diverse Environment. PTO is Average for banking industry.

Cons

Seniority or Loyalty doesn't mean anything. Pay should be better. Incentive aren't the same. Working harder not smarter. Call evaluation are subjective & not always fair. Focus use to be making it easy for customers and employees.

Explore other reviews about Discover

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, shift differential, opportunities to excel in work

Cons

Dealing with difficult customers on a daily off an hourly basis. Frustration with computer programs leads to giving up

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, good benefits

Cons

Very stressful. Calls would come in nonstop with no time to take breather between calls. Pay is on the low end for what we have to deal with.

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