Good to know - Customer Service Representative Discover Employee Review

2.0
Jan 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Health insurance was provided immediately and there were many times you could wear jeans. Food was often involved if goals were met.

Cons

CONSTANT phone calls. Lack of support/help when asked. You’re just a number. You can lose your bonus due to other people’s errors.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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