Pros
The benefits cannot be beat. The pay is decent.
Cons
Discover did the right thing by allowing the staff to begin working at home, however, management was pretty much absent for a majority of the transition and months after that. Account managers were expected to pick up timing and cut calls short but still deliver experiences that want the customers to rely and call us back. Coachings were next to non existent after the switch to working at home, which really makes me wonder what management really gets paid for themselves. I chose to leave after understanding that the stress from the job was not worth the money I was earning and the lack of management caring if they lose another employee or not is the reason I would also never consider going back.