Poor - Senior Customer Service Specialist Discover Employee Review

1.0
Feb 13, 2014
Recommend
CEO approval
Business Outlook

Pros

It is a place where you can say you go to work. It is a very well known company.

Cons

even though I did very well this is not a place that I would recommend. It is a factory environment that looks like a professional business but feels like a prison. For all the computers and technology, it is hard to see how so much money could go to waste. What Discover does is spy on it's card members. We can in an instant see everything about them. Management is chosen for it's suspicious nature and ability to avoid any kind of responsibility. I would liken Discover to a hen house. There is a very visible pecking order.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

See reviews by: Helpful|Rating|Date|All