Middle Management tarnishes an otherwise good company - Customer Experience Analyst Discover Employee Review

Pay is at bottom of industry standards when compared to other centers in the state. Middle Management (Many Team Leaders and Department Managers) are more focused on making themselves look good and ignoring or hiding problems than actually addressing them. Upper Management far too often takes their word as true without reviewing facts or details. Politics run rampant between departments. Compliance Dept has to tip-toe and play politics just to handle risk mitigation. Some departments will actively avoid handling things in their wheel house because the negatives are conveniently in another department's numbers and finances.