Discover Review - Inbound Customer Service Representative Discover Employee Review

1.0
Sep 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home, internet paid.

Cons

- no flexible schedule - terrible standards to meet - high volume of calls and not enough time in between to even take a drink -

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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