Decent company - Customer Service Representative Discover Employee Review

3.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Great PTO options good management

Cons

Strict guidelines and markers to hit high call volume

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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