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      Good company but low pay with short break times - Customer Service Representative Discover Employee Review

      3.0
      Nov 13, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very welcoming when first hired. Many opportunities to volunteer within the community. Good programs to support employees.

      Cons

      Low pay compared to amount of work. Short break times. Miscommunication between management and employees.

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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