Discover Bank Customer Service positions - Anonymous employee Discover Employee Review

4.0
Nov 10, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and values (company genuinely cares about customers), good benefits (especially PTO- 20 days/yr for new full-time employees), enjoyable atmosphere. The company is very committed to work-life balance.

Cons

Low salaries compared to similar positions with other companies, horrendous turnover rate (less than 25% of my training group is with the company less than 1 year in), few opportunities to branch out beyond customer service-related positions

Explore other reviews about Discover

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work with good company culture and benefits

Cons

Over 100 calls a day

See reviews by: Helpful|Rating|Date|All