Its remote - Document Specialist Discover Employee Review

3.0
Jun 1, 2025
Recommend
CEO approval
Business Outlook

Pros

-Remote -Lots of PTO -Online team activities -flexible schedules

Cons

-No Spanish department in Home Loans -Discouraged to used email or fax for borrower documents (it's 2025?) -they use an offshore team to do the majority of the reviews and/or inputting information on the loan applications and their work needs to be corrected by the document specialists atleast 80% of the time causing a delay in applications moving forward on time. -no room to grow in home loans, they will only hire external underwriters. -I've been there two years and I make the same hourly wage. -they monitor your keyboard and mouse activity and will post your "inactive time" to the team chats. You cant be away from your computer for more than 5 minutes unless you're on break or lunch.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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