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Dominion Dealer Solutions

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Heading in the Right Direction ...or... The Upside of Change - Anonymous employee Dominion Dealer Solutions Employee Review

4.0
Jun 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is maturing and moving down a path driven by best practice based decision-making. This means that it is weaving continual improvement philosophies into its culture by adopting Agile across its Product and Development teams (heavy training last and this year) and is expanding the training to all other teams. As far as other changes, it is applying Lean UX principles and processes within Agile and has also adopted a continual delivery model for most of its apps. Likely further changes will entail the application of other management methods such as a variation of Kaizen/Lean Management principles. This is good direction for a company going through a process of change. It has produced significant improvements in the operation of most of the software development teams, unified them where they were not before, and begun to weave a creative, continual learning/validation culture into our DNA. It is the right culture to fertilize and grow.

Cons

Change is a definite con for some because it hasn't always produced the best results in its early stages. Dominion started as a company of companies where they purchased a range of companies over a series of years within the automotive market. This has caused some difficulty with cultural clashes between teams (of different corporate cultures), challenges on identifying a clear course for the organization, and misses on management decisions. Our change process of moving from a bunch of companies to an enterprise SAAS has been a big pain for some, but staying in one place would be worse since we would spell failure in the long run.

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Dominion Dealer Solutions Response
10y
Thank you for your thoughtful review. I am delighted that you can see the forest through the trees and the improving results that our teams are delivering. As you mentioned, change is hard for some, but also as you have mentioned... we have come a long way since we were singular, insulated businesses. Thank you for sharing your views -- I only hope that you share them with your colleagues as well! If you have any further questions or concerns, please feel free to contact me at jennifer.sanford@drivedominion.com.

Explore other reviews about Dominion Dealer Solutions

5.0
Dec 16, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The coworkers were great to work with.

Cons

It was taking a long time and several versions of CRM that did not make it to market, resulting in decline of clients and staff.

1
4.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Management promotes open conversations about the voice of the customer to build better products and to service the customer better.

Cons

Sr Management needs to implement field improvement suggestions quicker to create a better solutions culture.

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