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Dominion Dealer Solutions

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Dominion dealer services CRM customer services - CRM Customer Services Dominion Dealer Solutions Employee Review

1.0
Jan 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Dominion was an up and coming competitor

Cons

unable to develop and release products and then hold services team accountable for unrealistic retention goals.

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Dominion Dealer Solutions Response
8y
It is disappointing that you had such a negative experience. We are in the midst of launching some new products and hope that the industry is delighted by both those products and services. We do try to keep an open door policy at Dominion and are dismayed that you did not find that to be the case. Please feel free to reach out to me with any questions or ongoing concerns.

Explore other reviews about Dominion Dealer Solutions

5.0
Dec 16, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The coworkers were great to work with.

Cons

It was taking a long time and several versions of CRM that did not make it to market, resulting in decline of clients and staff.

1
4.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Management promotes open conversations about the voice of the customer to build better products and to service the customer better.

Cons

Sr Management needs to implement field improvement suggestions quicker to create a better solutions culture.

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