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      Doyle Collection

      Engaged Employer

      Doyle Collection reviews

      Really good pay with the tips too in the Westbury - Waitress Doyle Collection Employee Review

      4.0
      Dec 16, 2021
      Waitress
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay Friendly people Have lots of laughs Get free hot meals , with vegetarian options, teas and coffees, and a secretion of cereals etc Great experience to have on your CV Amazing training provided such as manual handling, WSET levels which cost hundreds if you do them outside the hotel. Great leadership training with opportunities to progress within the company. Staff nights out within departments - especially the gallery so great to socialise in. You learn so much about 5 star etiquette.

      Cons

      Long , late shifts I was working every weekend until half two in the morning so would have to get night link bus at 3 am alone in the dark it was scary lol. Hard to get time off especially weekends No days off allowed in December Some of the management are stuck up and don’t even say hello until they want something The staff room is up the top of the hotel so you have to go up 4 flights of stairs to get to it and do be sweating Only get a half an hour break even if you’re working a 12 hour shift and you have to clock in and out of your break so you can’t even chill out

      avatar
      Doyle Collection Response
      4y
      Thank you so much for your feedback! We appreciate you taking the time to log in and leave us a review. I am delighted to read that you had an overall great experience whilst working at The Doyle Collection. We do aim to create a culture where people can be themselves, whilst progressing towards their personal and professional development, hence the reason that I am delighted to read about your experience within the Learning and development that is offered. Being a 'Great Place to Work', we listen to all feedback, and appreciate the time you have taken to share yours. We wish you the very best of luck with your future. The Doyle Collection

      Explore other reviews about Doyle Collection

      5.0
      Oct 5, 2025
      Current manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really enjoy all the activities and festivities the do for employees from theme celebrations, ice cream trucks and children’s party for the employees children. Besides that the hotel has had many accolades and good atmosphere and it’s feels like everyone is like minded. Good benefits, close to metro and other perks are very nice.

      Cons

      Management can sometimes not be at the same channel and there are some miscommunication issues, some benefits could be better like hybrid schedules and complementary hotel stays. Lockers can be improved.

      1
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      Doyle Collection Response
      8mo
      Thank you for your comments, we appreciate your thoughts and feedback
      2.0
      Apr 30, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some very nice old school full service perks - breakfast and lunch and dry cleaning, etc.

      Cons

      The turnover rate is extremely high, even for the hospitality industry. The main reason seems to be that the working environment is not pleasant or supportive. Management seems very brittle and not happy. It is never a happy or pleasant place to be. The physical location of the office was in a basement, no light, cold and damp.

      1
      avatar
      Doyle Collection Response
      1mo
      Thank you for your valuable feedback, we listen and take all feedback seriously. I would love to hear more details about your experience. Please email me on sharron_marsh@doylecollection.com to arrange a time.
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