Excellent Place to Work!!! - Tier 1 Technical Support DrFirst Employee Review

5.0
Jun 28, 2024
Recommend
CEO approval
Business Outlook

Pros

I've been with DrFirst as a Tier 1 Technical Support agent since November 2023 and I can confidently say it's been a positive experience overall. DrFirst's commitment to being a "RemoteFirst" company was a big deciding factor in accepting my job with DrFirst, as I find that working remotely allows me to have a better work-life balance. DrFirst excels in creating a remote-first environment that truly supports its employees by continuing to invest in remote-friendly tools and resources that enhance communication and collaboration. The training provided is thorough and prepares you well for handling various provider issues related to their e-prescribing. The team environment is supportive, with colleagues and managers who genuinely care about your success and growth within the company. Team members are always willing to help, and there's a strong sense of camaraderie among colleagues. The work culture at DrFirst is collaborative and encouraging. Managers are approachable and provide constructive feedback to help you improve. I've never feel hesitant to ask questions or seek guidance, which has been crucial in being successful in my role.

Cons

One of the challenges of working at DrFirst is navigating across different time zones, as DrFirst has employees from Maine to California and even Hawaii. However, this is easily remedied by running a dual clock on my phone and computer.

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DrFirst Response
1y
Thank you for sharing your positive experience at DrFirst! We're delighted to hear that our RemoteFirst commitment has positively impacted your work-life balance and was a significant factor in your decision to join us. It's great to know that our investment in remote-friendly tools and resources has enhanced your communication and collaboration experience. We're also pleased that you found our training thorough and supportive, preparing you well for handling provider issues related to e-prescribing. We appreciate your kind words about our supportive team environment and the camaraderie among colleagues. Our goal is to foster a collaborative and encouraging work culture where managers are approachable and provide constructive feedback. We're glad that you've felt comfortable seeking guidance and asking questions. We understand that navigating different time zones can be challenging, and we're glad you've found a practical solution. Thank you for being a valuable member of the DrFirst team. We're proud to have you with us and look forward to your continued success and growth!

Explore other reviews about DrFirst

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great experience, team, and opportunity

Cons

None as of yet, have not been here long enough

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DrFirst Response
3d
Thank you so much for sharing this! We're thrilled to hear you're having a great experience so far. Our internship program is something we put a lot of heart into, and it means a lot to know it's coming through. We hope the rest of your time with us is just as rewarding. Welcome to the DrFirst family!
2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote Work - Cool tech stack - Some great individual contributors

Cons

Personally, I definitely had a '1 star' worthy experience at DrFirst due to the toxicity of the leadership I interacted with. However, I was hesitant to actually rate DrFirst as a '1 star' here since my experience was limited to the cyber security team, and I don't think it's fair to suggest that all of the various teams within DrFirst are the same way. In my situation, I first encountered some of this toxicity on my 4th day at the company - where I was pulled into a 1 on 1 with senior security leadership, who proceeded to go on somewhat of a tangent about previous security personnel at DrFirst who they had terminated, and explicitly told me they had a '3 strike policy' and suggested they had no problem letting me go in the event I reached this ambiguous '3 strike' threshold (which was never defined). It's worth mentioning that I'm very aware that if someone doesn't do their job > they will eventually get terminated, that's a pretty widely accepted notion. But hearing these comments just 4 days after starting was pretty shocking. I was hoping this was somewhat of a one-off too, but this kind of language and management style that I perceived as heavily focused on termination risk and negative consequences rather than coaching and development persisted in just about every 1 on 1 over the course of the next month, which led me to realize I should probably get out sooner rather than later. In addition to some of this behavior directed towards me, senior security leadership would also regularly make questionable/not-so-positive comments in passing about broader company leadership (e.g., technology leadership) - in our 1 on 1s. I wasn't sure how to respond to some of these comments, but they were also somewhat of a theme in a lot of our 1 on 1 interactions. Another kind of crazy thing I experienced while at DrFirst was security leadership's use of Claude. I'm very pro-AI in the workplace setting (especially in the security engineering setting), but the way in which security leadership would try and leverage Claude and interpret Claude output was pretty shocking. In one instance, a security concern was escalated (by senior security leadership) based largely on Claude output. After additional investigation by individual contributors on the team, the issue was determined not to be a real security incident and appeared to stem from a misunderstanding of the model's output. That experience raised concerns for me about how AI-generated information was being evaluated before operational decisions were made and was just generally pretty wild to witness first-hand because of how trivial the hallucination was to decipher once individual contributors on the team actually saw what was going on. So, take the 'AI-first' attitude that is advertised with a grain of salt, as some of what is actually going on behind the scenes is kind of wonky. I want to emphasize one more time that I don't think my experience at DrFirst represents the company at large, and that I think there are tons of great individual contributors at DrFirst. My immediate counterparts on the security team were genuinely awesome to work with (veryyy smart and kind people), and my encounters with HR, IT, and other teams at the company were also really positive. Unfortunately, the immediate security leadership (composed of 1 VP at the time of posting) made my time here pretty unbearable, which resulted in me accepting an offer at another firm just 6 weeks after my first day.

1
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DrFirst Response
3d
Thank you for taking the time to share this feedback. We're genuinely glad to hear about your positive experience with HR, IT, and your immediate teammates. This reflects the culture we work hard to build across DrFirst. We take feedback about leadership culture seriously, and the concerns you've raised about management style, communication, and psychological safety are not ones we take lightly. While we're not able to speak to the specifics of any individual's experience, we want to be clear: a management approach centered on the threat of termination rather than coaching and development is not aligned with who we want to be as an organization. We're committed to creating an environment where every employee feels supported, respected, and set up for success from day one. That includes holding our leaders accountable to those same standards. Thank you again for sharing your experience. If you'd like to discuss this further, please reach out to hrsupport@drfirst.com. We hear you, and we're using this as an opportunity to reflect.
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