Great place to work - CX Associate DraftKings Employee Review

5.0
Apr 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Great people Easy Job Fun Job

Cons

Customers are wild sometimes 24 hours

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DraftKings Response
4y
Thank you for taking the time to leave us feedback. We certainly agree that unlimited PTO is a wonderful benefit that creates a great work-life balance. Our people help to create an excellent work culture that helps others succeed. The Customer Experience team is the first point of contact with our customers, and we value the impact you have on providing a positive experience to our customers.

Explore other reviews about DraftKings

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked with schedule well and good pay compared to most customer facing jobs

Cons

Clientel was very aggressive to no fault of the company

1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits, including a 401(k), Employee Stock Purchase Plan (ESPP), and flexible time off. Fast-paced environment where you can gain exposure to different areas of the business.

Cons

Leadership communication around organizational changes can be lacking. Decisions often feel rushed with little transparency into the rationale, making it difficult to understand how career moves align with employees’ long-term development. Internal mobility can feel driven more by immediate business needs than by employee career aspirations. Employees may be asked to pivot into new roles with limited opportunity to influence the decision. Career progression and recognition can feel inconsistent. Employees may be entrusted with significantly greater responsibility without corresponding advancement in title or level. The culture can become highly political depending on the organization, leading to uncertainty and making it difficult to feel empowered in your career. Work-life balance varies significantly by team. In some operational roles, there can be an expectation to remain highly connected outside of normal working hours, which can contribute to burnout.

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