Great to work for - Customer Service DraftKings Employee Review

Worked with schedule well and good pay compared to most customer facing jobs

Clientel was very aggressive to no fault of the company

Competitive benefits, including a 401(k), Employee Stock Purchase Plan (ESPP), and flexible time off. Fast-paced environment where you can gain exposure to different areas of the business.

Leadership communication around organizational changes can be lacking. Decisions often feel rushed with little transparency into the rationale, making it difficult to understand how career moves align with employees’ long-term development. Internal mobility can feel driven more by immediate business needs than by employee career aspirations. Employees may be asked to pivot into new roles with limited opportunity to influence the decision. Career progression and recognition can feel inconsistent. Employees may be entrusted with significantly greater responsibility without corresponding advancement in title or level. The culture can become highly political depending on the organization, leading to uncertainty and making it difficult to feel empowered in your career. Work-life balance varies significantly by team. In some operational roles, there can be an expectation to remain highly connected outside of normal working hours, which can contribute to burnout.