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Thank you for sharing your experience as a Customer Experience Guide. We’re glad to hear you found value in the benefits and earning potential. We’re sorry to hear about your concerns around management. We take feedback like this seriously and continue to invest in leadership development focused on communication, accountability, and team support, while regularly reviewing policies to ensure fairness and clarity. We’re committed to fostering a respectful, professional environment, and for current team members, our Talent Support Team is available to provide support and address concerns. Thank you for sharing your experience, we wish you the best in your future endeavors.