Nov 15, 2022
DriveTime Automotive Group Response
3yThank you for sharing your experience as a Customer Experience Guide of more than 6 years. We appreciate the time and dedication you put into our company and our customers. We're happy to hear that you see the value we put into developing our employees so they can continue learning and growing. In fact, we have a management course for our employees who are interested in leadership roles so our emerging leaders can learn the DriveTime way of servant leadership before taking on a manager role. Some customers that purchase from DriveTime may not have had the option to buy elsewhere. We work to find a way to get customers into a vehicle that will help improve their lives. During the sales and contracting process, we provide each customer with the Federal Truth in Lending Disclosure which includes the APR, finance charge, amount financed, total amount expected to be paid throughout the loan, and the total sales price. Also, our customers are welcome to utilize third-party financing if they are not satisfied with the financing options offered through Bridgecrest, our finance partner. Unfortunately, we are unable to change your experience while working with us, but we hope this insight and detail helps shape and improve your outlook of our business.