If you are single, don't want to have a work-life balance, this is the place for you!!! - Customer Service Specialist Duke Energy Employee Review

2.0
Jun 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits, sales commissions, cafeteria. Yes great coffee machines!

Cons

Stress Disorder, anxiety, pressure, sleep disorders, lower back pain, No LiFe! Except up to 250 calls in 8 hrs. Work overtime sometimes more than 12 hours.

Explore other reviews about Duke Energy

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment, with everyone willing to help you learn.

Cons

Many departments are understaffed which leads to increased time pressure.

3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong job stability in a regulated utility environment, along with competitive pay and solid benefits package. My immediate team is genuinely supportive and collaborative — we work well together and have each other's backs. The work itself offers a sense of purpose given the essential nature of the industry.

Cons

Upper management operates with limited transparency and decisions flow strictly top-down, with little visibility into the reasoning behind strategic choices. The compensation structure does not differentiate for high performers — annual raises tend to land at or below inflation. Work groups across the department are heavily siloed, which limits cross-functional collaboration and slows knowledge sharing and adds frustration.

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