Pros
Nice equipment provided (laptop), decent system but it's fairly old and laggy, training can be good or bad depending on your view, the opportunity for roleplays, they work with your availability. the customers the majority of the time were kind or neutral. solid wiki/knowledge base. the brand is funny. they are fairly lenient and don't seem to force any metrics, besides wrap-up codes. It's a solid part-time job for those who need it. I've been exhausted from call center jobs for some time so I got burnt out much quicker.
Cons
The Assist team didn't seem to like any new hires and would constantly bad-mouth them in front of the class. whenever I reached out to assist, they had an attitude and made me feel stupid. I'm sure it's a tough position but that is never an excuse to demean your peers with childish behavior. they would talk about other hires with me. Only part-time work is available, and training is very independent. you are on your own, watching videos with help in a teams chat, there are a couple of live classes for important topics. this is a con for me because I enjoy working in a class environment. It is only seasonal and it's very rare to get full-time. Little communication with the team and department once you're on the floor. my supervisor never met with me. they seem to be understaffed. no benefits for part-time
