Trying to make a highly profitable enterprise out of a disability services agency: bad idea. - Direct Support Staff Dungarvin Employee Review

Good Management at this company

There are none I can think of

The clients are great and the best part about the job.

Management and Training Deficiencies Ineffective Leadership: On-site management consistently fails to engage in direct training or oversight. Supervisory duties are frequently abdicated to senior staff members who lack formal training authority, leading to inconsistent onboarding. Lack of Professional Development: Management is unresponsive to internal mobility requests and fails to honor promised compensation structures. Pay increases are routinely delayed or ignored, requiring excessive self-advocacy from staff. Hostile Work Environment: There is a culture of verbal discouragement and professional "berating," particularly when staff members address exhaustion or request standard time off. Operational and Clinical Mismanagement Medication Errors: There is a recurring pattern of medication mismanagement. Rather than addressing systemic flaws, management shifts culpability onto individual staff members when discrepancies are reported. Neglect of Client Care: Management has repeatedly declined to seek necessary medical intervention for clients (e.g., insomnia treatments), leading to unsafe conditions for both the client and the staff member on duty. Dishonest Reporting: Documentation regarding client activities and milestones is frequently falsified or significantly embellished, misrepresenting the actual quality of care provided. Ethical Violations and Safety Concerns Unsafe Behavioral Interventions: I witnessed multiple instances of staff using inappropriate and unauthorized redirection methods, including the use of spray bottles and unnecessary physical force. Inadequate Emergency Support: During overnight crises, administrative guidance was negligent. I was once advised to leave a distressed client outside at 1:00 AM rather than receiving actionable assistance. Retaliatory Conduct: Following my resignation, management engaged in unprofessional behavior by contacting me via personal social media platforms to deliver threats regarding future employability.