Pros
At Dutch the philosophy we fallow is the Dutch Creed. Even though it has been almost two years since my employment there, it is something I still respect and try to live by everyday. The company teaches its employees to love all and serve all to the next level. It challenges employees to form truly personal relationships with its patrons in order to make regulars feel special and welcomed and to encourage more people to become regulars. I was always taken back and honored by how much people respond to enthusiastic kindness. We had customers cry when they were moving and had to say good-bye to us and I still run into regulars from time to time who will say they miss me and am usually shocked how much we remember about each other's lives.
Cons
Towards the end of my time there, management became very political. This is probably not the case in all franchises but at mine most of the people who truly lived the "Creed" and were hirer up got pushed out by less honest people. Also while some employees will stay for years about half stay a year or less. This is normal in the coffee business but it is still sad to see people that Dutch has made you so close with leave.