Stressful! - Call Center Agent Dynata Employee Review

Lack of training and communication. You get things wrong you were never taught and then get reprimanded for it. They say dont be a robot but then you get reprimanded for laughing or joking with clients. But youre supposed to keep them on the phone for 45 minutes? They pester you if nobody has taken a survey even though you can't control the people on the other end. You are basically just waiting around to get the axe. I always wonder what petty thing I'm going to hear it about next. You get cussed out, hung up on, screamed at, asked to do sexual favors, etc... But youre supposed to get this person to take a survey? The company needs to realise that like most customer reliant business, some days people dont bite. It isn't the agents fault.