Pros
Relaxed culture. They hire disabled people, who do well. The top manager and the recruiter are cool. Easy work if you can robotically follow a script repeatedly. Starting pay has gone up to 9/hour now. The old location in Lindon had 8-person islands with lots of privacy-walls and had a raised platform for the floor managers to watch over the workplace. The new location is park-like with lots of parking spaces.
Cons
You are monitored, evaluated and on security camera constantly. The floor managers were young, naive girls, some of whom sometimes wore low-cut tops and skintight leggings combined with superhigh heels, thinking they were the height of corporate fashion when they actually looked a bit tawdry and not terribly professional. It sent the wrong message to some of the younger male employees, who perhaps might be forgiven for expecting a dance routine instead of supervision, but who would no doubt prefer to this arrangement. The new location in Orem is horribly laid out. There are no barriers or privacy-walls between stations so the sound level is deafening and self-defeating. It's just a big room full of people shouting on long-distance calls with rude consumers. My ears felt like they were going to bleed after my shift. The floor managers are on the same level as the surveyors, tucked out of sight with no commanding view of the workplace. There's a lovely 2nd story view of the Orem graveyard a few hundred yards away.