Pros
Everyone is welcoming and willing to help each other. We are focused on quality and customer service, but have made a lot of strides recently to increase benefits for employees: wellness initiatives, charitable events, social events, training, leave-sharing, RRSP/401k matching plans, etc. Promotions are not based on tenure but rather those who best deserve them in most cases. Management is fairly flexible about working from home and even somewhat on hours of work (so long as the work gets done). Pay is fair. Lots of opportunities to expand your career across multiple departments in the company and different parts of the globe.
Cons
There is a lot of change so people have to be very adaptive and flexible. Learning curve can be high - there is a lot to know. Work life balance can be tough to manage during our busiest periods but tends to be off-set by less busy periods. Previously quite focused on metrics, but this is changing.