It's like walking into a bad dream. Once you're on board, you'll wish you had not turned down other opportunities to take that one. In the remote/work-from-home position, you have to share your computer screen the entire time you're working.
They are heavily focused on the idea of disciplinary action. You will receive at least one coaching per shift for phone calls, with a "disciplinary" action form that you have to sign off on. You are written up if you use everyday words like "okay" or "thank you" during a survey, or if you simply laugh while talking to the respondent. I understand that they say those types of words could be leading the respondent and you want to make the survey unbiased. But when you can't even say everyday words and you're talking to somebody for 10 or 15 minutes, it feels like you're being beat into submission to become a robot.
Just about every email that you receive from managers about anything will have the disciplinary actions that are in place repeated in that email. Overall it is a negative environment that you can't wait to get out of. I will give credit to some of the QA's or shift managers. Some of them try to be pleasant, friendly, and helpful. But they can only do so much when the supervisors and the overall vibe of the company is heavy-handed and negative.
NOT FLEXIBLE: A lot of Dynata's reviews on Glassdoor say the schedule is flexible. That's one of the reasons that I applied for and followed through with starting this remote position. But in my opinion, it's NOT flexible. You have to work a set schedule. That's NOT flexible. Yes, it is a set schedule that you choose, but it's still a fixed schedule. (**Many remote jobs allow you to select 30-minute "commits" throughout the day, and some even allow you to log in and log out whenever is most convenient for you. That is what I expect in a remote job that is described as flexible) Also, with Dynata you are required to work at least one weekend day per week. That's not flexible, because that means you're working every single weekend. You are required to work a minimum of 20 hours per week, and Monday through Friday they only have evening hours available, so most of your weeknights will be filled with working a set-schedule job.
