Pros
Scheduling is fair, opportunity to work in a quiet place at home whether you are sick or well is a given with remote work.
Cons
Pay is unrealistically low - even lower than a customer service agent - yet too many pices of software to work that create too many distractions before and after the call. Attitude towards numbers NOT to call anymore (double documenting them) is part of the OCD culture of perfection that leaves one drained and uninspired to "produce" results or stay with the company long term. Employees are professionally manipulated by management to do personal surveys and gamilification every day, enabling Dynata to "skim off and sell" those results as well to who-knows-what 3rd party dealing with labor statistics.Keeoping you busy up to your eyeballs from beginning to end of shift is also very obsessive compulsive (OCD) and only a symptom of a deeper problem of distrusting existing employees.