It could all be so simple… - Tier II Technical Support ECI Group Employee Review

Leadership and management is terrible. Not all the people on management are bad but 80% do not know how to lead properly. For a company that prides itself on not being the biggest but the best, not many people know how to lead nor communicate properly with their team. I will keep the rest of this review in constraint to the department that I worked for. I would not recommend anyone work in IT under its current leadership with the clear disconnect between the Directors and the people under them. Communication is not clear even on the simplest of questions and information is not shared adequately for an individual to do their job properly. Direct questions will be flat out ignored and on the few occasions that they are addressed, they are selectively addressed in a way that still does not answer the initial inquiry. Any attempts to naturally bridge the gaps of communication with upper management will be deflected or ignored. I personally asked for numerous meetings to be set up for this information to shared as a lower team lead but weekly meetings were never established by the supervisor despite acknowledging that the idea would be good for everyone. Education and training in respect to job responsibilities suffer as a result due to these communication flaws. The best response I received was “Nobody had to teach me these things when I had to learn them.” That should give insight to how conversations for education and additional training of DIRECT tasks given to you. A supervisor who is passing off his work to you is a direct resource to learn those tasks but you will not have that luxury here. Make no mistake, you will receive fault for everything that comes up that you should be able to handle. Education in regard to certification training will not be supported as you will be told directly to not focus on gathering skills to support you in the job. You will be expected to learn existing software in place. Ironic right? Your access to things that are needed in your job role will be stonewalled by the need to have specific certifications from Azure. Ironic right? I can confidently say that if you get the certification that you still won’t get the access and you will still be docked for it on your review saying you need improvement. There are numerous jerry rigs property wise by the System Admin that need to be reviewed. He simples goes out and band-aids his own errors and nobody is checking after him because he does everything and stonewalls the rest of the team lol. You can not trust your supervisor for a review of site work because the supervisor will ok it, then go for a site review and then admonish you for the work not being up to par when he ok’d the work before you left. Specifically video call reviews where they can clearly see any issues before leaving. You will get the excuse that it look differently on the call than in person. Not sure how that works because our network internet is fairly strong and a video call is literally looking at things real time but it shows that they didn’t care to pay attention but will gladly take the reason as to stonewall you from more work. The CIO isn’t really all there nor does he care. Hell I don’t even think he knows what his whole team can do because he pushes everything off and is not involved with managing the department. So that combination with a supervisor who only cares about himself is a recipe for disaster. No one in the department will be able to run anything if the supervisor decides to up and leave yet the CIO is under the assumption that the supervisor has trained the entire team to do his job in his absence. This is a big red flag because that guy has the keys to everything and is not sharing anything. All in all, this IT department sucks. Be on watch for the System admin as the guy that knows how to do your job better than you and is not willing to share information while looking for you run into an issue only he can resolve to make himself look pretty. I am much better and more stable position than with better overhead on management since separating with this department