Not a big fan - Customer Service EagleView Employee Review

2.0
Apr 16, 2019
Recommend
CEO approval
Business Outlook

Pros

The company changed in the time I worked there, and it was not a positive change. The environment went downhill and there were many problems in the office.

Cons

Lack of care from management. If I was there or not, I'm not sure anyone even cared, but I still had to work very hard. No work life balance. Overtime all the time.

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EagleView Response
6y
Thank you for your review. We are disappointed to hear that you did not have a good experience during your time with EagleView. Transforming our business has definitely impacted the structure and focus of our organization, including our customer service team. Now that the changes have been in place for almost a year, we are happy to report that there have been process improvements which have allowed us to improve workload consistency. While overtime may still be required at times, we do work to ensure that it is shared and is only required when absolutely necessary. Work-life balance and the overall health and wellness of our staff is very important to us and each year we look to enhance our offerings. If you have any other specific feedback, we would love to hear from you.

Explore other reviews about EagleView

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- GREAT team and great managers. Our team leader and our business unit leader are great people. With good leadership skill. They offer helpful advice; for business communication, teamwork, and strategic thinking. I can't think of anything leaders on my team could improve. If I had a suggestion, they would listen, even if it was not possible to implement for some reason. - Great customers. GIS is a great field. It's fun to solve problems with geography. People in this field are always nice to work with, across all sectors. - Work from home. Managers trust their team. To get things done on time, act professionally and responsibly, stay in touch, and monitor project priorities and adjust as needed. They check in, and review things as needed. But no unnecessary red tape. They trust us to loop them in when appropriate.

Cons

- No big ones really. Pay is somewhat in range with the industry. Hopefully will see raise this year.

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EagleView Response
1w
Thank you for such a thoughtful review! It's great to hear that your leadership team has created an environment built on trust, collaboration, and genuine support. We also love hearing that you enjoy the GIS space and the customers you work with. That enthusiasm comes through! We appreciate your suggestions as well, and we're glad to have you as part of the EagleView team. If there's ever anything else you'd like to share, we're always happy to hear from you: careers@eagleview.com.
4.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work scheduele is very freeing, relaxed and PTO is very nice. Allowing you to take full effect of Remote Work

Cons

Tickets are misnumbered and the oppurtunity to climb up is quite tedius. No real salary increase.

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EagleView Response
5mo
Thank you for taking the time to write about your positive experience as an employee with Eagleview, we appreciate your feedback and for highlighting areas where we can improve! If you have any suggestions or feedback on how we can continue to support career growth, please to reach out to us at careers@Eagleview.com.
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