Many changes within the past couple years - Patient Services Eastern Connecticut Health Network Employee Review

Wonderful boss, a lot of autonomy, wonderful relationships made.

Can be isolating work, a lot of reading of documentation, on-call MD's not always approachable.

Decent benefits; some good coworkers

Working in my department was a terrible experience. Management created a toxic, cliquey environment where poor treatment of employees was the norm. Raises were nearly impossible to get, no matter how well you performed. The workload was unreasonable, there was zero work–life balance, and anytime staff brought up concerns, leadership simply ignored them and never made changes. Managers regularly piled extra work on people who were already drowning, and the overall atmosphere was unprofessional and draining. Turnover was constant and morale was consistently low.