Serious structure issues - Anonymous employee Eataly Employee Review

2.0
May 9, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, delicious products, fun events, generally engaging work.

Cons

This job was great at first, but then leadership changed and everything went downhill extremely fast. It became obvious that its structure depends on a few committed and competent workers holding up a network of picky, meanspirited, hypercritical leadership roles that don't actually understand the issues they're trying to tackle and take very little criticism from those who understand them better. This resulted in them losing the vast majority of my team in the space of one final month during my half-year tenure there. Really disappointing stuff.

Explore other reviews about Eataly

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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