Management are incompetent - Customer Service Eataly Employee Review

Management dress like teenagers there is no way to distinguish management from a customer which is really unfortunate when you need them to de-escalate a situation. Dressing like a teenager offers no resemblance of authority. The management does not care about customer theft unless it is alcohol but wait in the wings to hang an employee for clocking out 10 minutes late. Incompetence in management is rewarded and management has a huge problem when the staff are far more knowledgeable than they are. It puts a target on your back.