Smoke and Mirrors - Baker Eataly Employee Review

1.0
Nov 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Good quality ingredients, new equipment

Cons

Management was completely unqualified to do their job, let alone manage people. The company's entire image is based on the illusion that you're consuming high quality Italian cuisine, when in actuality they source their ingredients from Italy, and then completely abuse them once they get to the store, Management is a bunch of unproffesional clowns who don't value their staff. On top of that the tipping culture is horrible. Only the cooks working the line and the FOH get tips. The dishwashers, prep cooks, bakers, Roman-style pizza makers, and pastry cooks all get NOTHING.

Explore other reviews about Eataly

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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