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      Echo Global Logistics

      Engaged Employer

      Echo Global Logistics reviews

      Client Sales - Client Sales Representative Echo Global Logistics Employee Review

      2.0
      Aug 27, 2015
      Client sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture - young & social workforce. Good sales experience if this is your first job. If you enjoy customer service & are solely motivated by money then you will like this job.

      Cons

      The logistics industry has become very saturated over the years. The employees that got in at the right time are making a lot of money, but the newer reps struggle to grow their book of business due to so much competition. Echo will entice you with the opportunity to make a lot of money, but the chances of actually making commission are very slim. There isn't any variety to your work - you are essentially a warm body in a chair doing the same routine everyday: cold calling, booking shipments, putting out fires, dealing with unhappy customers. On top of that, you have several metrics that you have to hit every day or else you will be reprimanded - 60 cold calls everyday/ mandatory salesforce activity/ and so on. Do not expect to have any autonomy of your work. It is hit or miss with what manager you get - some are extremely helpful while others are a nightmare to deal with. Not much you can do about that. In short, I actually walked past a senior rep's desk that had a post-it note from a manager asking them to write a GOOD review about Echo on Glassdoor. They know their employees are unhappy but they will do little, if anything, to take their feedback seriously.

      avatar
      Echo Global Logistics Response
      10y
      Thank you for the feedback, we appreciate and read all feedback we receive. Sales is a difficult job and it’s not for everyone. I can assure you a large number of our sales force has put in the time and the hard work to build a strong book of business and are rewarded by making commission—as with any sales position, it takes time and commitment for this to happen. We push our sales reps to reach their full potential each and every day. Our focus is on real productivity, not the just the number of dials. However, we do manage activity closely when we see people struggling in terms of reaching their revenue potential to give them a fair shot at being successful. Thanks for taking the time to write a review, we encourage employees to leave open and honest feedback about their experiences here and take it seriously. I wish you success in your next role.

      Explore other reviews about Echo Global Logistics

      5.0
      Jun 11, 2026
      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      My time at ECHO was phenomenal, we had an incredible team, a fearless leader and my peers were intelligent, hard working and driven. The company was growing, going into new verticals and hiring both in Chicago and across our regional offices. After COVID the office was too large so they downsized into a really cool industrial modern office. Each desk was outfitted with multiple large monitors and if you need anything tech wise, it was easy to get. They held annual winter parties that were fun and a great way to meet employees in other orgs. Being in HR I was not as involved in the Sales or revenue building activities but I did work closely with the hiring leaders who were excellent. Overall, the company was always looking to improve it's hiring practices and the senior leadership was committed to making ECHO more diverse, which was great to see, and really encouraging.

      Cons

      I joined at a peak time in ECHO's history and the company was riding a wave of momentum. Unfortunately the good times were fading and the business really started to struggle post supply chain boom. I never got the feeling that the sales team had much energy, there was very little socializing and when you walked by the sales teams, you could hear a pin drop, seemed like most team members were doing very little. It's clear the company was not doing well and instead of shaking things up, nothing really changed. The business was failing and layoffs were constant.

      4.0
      Jul 2, 2026
      Carrier operations representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home friendly Continuous education Great staff Good communication with teams

      Cons

      Layoffs due to company changes (eradication of job titles and not moving people to other areas to continue work)

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